{"id":3407,"date":"2020-04-13T02:09:57","date_gmt":"2020-04-13T00:09:57","guid":{"rendered":"https:\/\/www.gourmetnoir.com\/?page_id=3407"},"modified":"2021-01-31T01:39:00","modified_gmt":"2021-01-31T00:39:00","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.gourmetnoir.com\/es\/frequently-asked-questions\/","title":{"rendered":"Preguntas frecuentes (FAQ)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3407\" class=\"elementor elementor-3407\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f59ed30 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f59ed30\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c7c47e9\" data-id=\"c7c47e9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60357edc elementor-widget elementor-widget-text-editor\" data-id=\"60357edc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"h3\"><strong>\u00bfComo Comprar?<\/strong><\/h3><p><span class=\"notranslate\">Para poder comprar en la tienda de <a href=\"https:\/\/www.gourmetnoir.com\/es\/\" target=\"_blank\" rel=\"noopener\">www.gourmetnoir.com<\/a>, es recomendable registrarse. Solo hay que seguir los pasos de compra, rellenar el formulario de envi\u00f3 y registrarse, con lo que el usuario no tendr\u00e1 que introducir todos los datos en futuras compras.<\/span><\/p><p><span class=\"notranslate\">El Usuario ir\u00e1 a\u00f1adiendo a su carro de compra tantos art\u00edculos como dese\u00e9.\u00a0<\/span>A continuaci\u00f3n, ir\u00e1 validando dichos pasos y se solicitar\u00e1 la direcci\u00f3n de env\u00edo.<br \/><span class=\"notranslate\"><br \/><\/span><\/p><p><strong>\u00bfEl precio incluye gastos de envi\u00f3?<\/strong><\/p><p><span class=\"notranslate\">Ofrecemos los gastos de envi\u00f3 gratuitos en la pen\u00ednsula para pedidos superiores a 110 \u20ac (IVA incluido), y para pedidos\u00a0<\/span><span class=\"notranslate\">inferiores los gastos de env\u00edo ser\u00e1n de 6,61 \u20ac (IVA no incluido).<\/span>\u00a0<span class=\"notranslate\">Para precios de env\u00edo a otros destinos fuera de la pen\u00ednsula (e.g. Internacional, Baleares, etc.) por favor consulte nuestra secci\u00f3n \"Env\u00edos y Devoluciones\" o solicite informaci\u00f3n rellenando nuestro formulario de contacto.<\/span><\/p><p><strong>\u00bfCuanto tiempo tarda la entrega?<\/strong><\/p><p><span class=\"notranslate\">Una vez se haya realizado el pago del producto, procederemos al envi\u00f3 mediante transporte en el plazo de 2 a 7 d\u00edas h\u00e1biles a partir de la fecha de recepci\u00f3n del pedido, dependiendo de la localizaci\u00f3n.<\/span><\/p><p><strong>\u00bfQue garant\u00edas ofrecen?<\/strong><\/p><p><span class=\"notranslate\">Garant\u00eda de transporte: Todos nuestros env\u00edos son realizados por empresas de transporte adecuadas.<\/span>\u00a0<span class=\"notranslate\">Recuerde que dispone de 24 horas para efectuar la reclamaci\u00f3n si su pedido ha sufrido da\u00f1os originados por el transporte.<\/span>\u00a0<span class=\"notranslate\">Si tiene cualquier otra duda no dude en enviarnos un correo electr\u00f3nico a\u00a0<a href=\"mailto:info@gourmetnoir.com\" target=\"_blank\" rel=\"noopener\">info@gourmetnoir.com<\/a>.<\/span><\/p><p><span class=\"notranslate\">Garant\u00eda del Producto: La garant\u00eda s\u00f3lo cubre defectos producidos por la fabricaci\u00f3n.<\/span>\u00a0<br \/><span class=\"notranslate\">Para disfrutar de la garant\u00eda de los productos, necesita la factura de compra.<\/span><\/p><p><span class=\"notranslate\">No se admitir\u00e1n reclamaciones pasadas 24 horas de la recepci\u00f3n de la mercanc\u00eda, excepto aquellas derivadas de errores de fabricaci\u00f3n.<\/span><\/p><p><strong>Qu\u00e9 hago si tengo una queja?<\/strong><\/p><p><span class=\"notranslate\">En <a href=\"https:\/\/www.gourmetnoir.com\/es\/\" target=\"_blank\" rel=\"noopener\">www.gourmetnoir.com<\/a> trabajamos continuamente para usted, mejorando nuestros sistemas de atenci\u00f3n, agilizando la entrega y permiti\u00e9ndole disfrutar de nuestros productos gourmet. Por ello<\/span><span class=\"notranslate\">le rogamos que ante cualquier eventualidad no dude en enviarnos su queja a trav\u00e9s del formulario de contacto o escriba a la direcci\u00f3n\u00a0<a href=\"mailto:info@gourmetnoir.com\" target=\"_blank\" rel=\"noopener\">info@gourmetnoir.com<\/a>.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How to buy To be able to buy at www.gourmetnoir.com, it is desirable to register. So, in order to do that, just follow the steps and fill out the form. That way, it will not be necessary to re-enter all the data on future purchases. Registered users are then able to add as many items [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/pages\/3407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/comments?post=3407"}],"version-history":[{"count":3,"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/pages\/3407\/revisions"}],"predecessor-version":[{"id":51272,"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/pages\/3407\/revisions\/51272"}],"wp:attachment":[{"href":"https:\/\/www.gourmetnoir.com\/es\/wp-json\/wp\/v2\/media?parent=3407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}