Shipping & Returns


Orders are generally prepared from Monday to Thursday, with few exceptions.

These orders are usually delivered within 48 to 72 hours counting from the date of receipt and payment of the order, usually via standard transport depending on whether the destination is far or not, from the closest main city.

In some cases, certain products, such as those refrigerated or frozen can be delivered within 24/48 hours.

In the case of some products delivery times can be up to 5 or 7 working days depending especially on the destination and the case in particular as well as on the available stock for these products. Nevertheless, delivery availability should generally be specified in each of our products.

SPAIN (mainland)

For orders over 110 € STANDARD shipping (48-72 hours) is FREE.

* For orders below 110 € STANDARD shipping (48-72 hours) is 6.61 € (VAT not included).

* Gourmet food products require specific logistics and in addition, dealing directly with natural products from small producers makes us establish the best criteria for each shipment, so that it arrives as soon as possible in the best conditions while taking into account the difficulties of handling these delicatessens.

Shipments usually arrive within 48-72 hours, however in certain cases, refrigerated or frozen PREMIUM products, can get to their destination within 24/48 hours.

When your goods are sent, we will send you an email so that you know approximately when you will receive them.

Orders will be sent directly from gourmetnoir.com via its logistics partners.

The calculation of the shipping costs occurs dynamically depending on the products you have chosen in your shopping cart.

In case there is no one present in order to receive the package at the delivery address, a notification with a telephone number will be left there so as to be able to call in order to confirm at what time they can actually deliver the goods. The shipping company will keep your package at their nearest warehouse for a few days before returning it to our facilities.

The following table below provides an approximate idea of transport related costs within Spain. Nevertheless, precise shipping costs will be indicated at the time of purchase:

shipping-costs-spain

 

INTERNATIONAL DELIVERIES

The following table below provides an approximate idea of transport related costs within Europe. Nevertheless, precise shipping costs depending on weight and destination are to be indicated at the time of purchase:

shipping-costs-europe

For other destinations please send an email to [email protected] or call + 34 633403669.

The company will not be held responsible for the non-delivery on time due to the customer’s absence at his/her address.

DELIVERY TIMES

The delivery time is usually 2-3 business days from the date of receipt and payment of the order, but can be up to 7 days depending on the destination and the specific case.

If there is no one present in order to receive the package at the indicated delivery address, a notification with a telephone number will be left there so as to be able to call in order to confirm at what time they can actually deliver the goods. The shipping company will keep your package at their nearest warehouse for a few days before returning it to our facilities.

If you do not receive your purchased gourmet products within the estimated timeframe, you must contact Gourmet Noir Customer Service. You can contact us at [email protected] or call the following number + 34 633403669. From the moment we receive your notification we will make the appropriate arrangements in order to find out why you did not receive your purchase within the agreed time.

The following tables below provide an approximate idea of transport delivery or shipping times both within Spain and other European countries:

shipping-times-spain
shipping-times-europe

Note.- Transport times are approximate and may vary depending on the specific destination.

ALL ORDERS IN THE PENINSULA WILL BE SHIPPED WITHIN 48-72 HOURS UNLESS THERE ARE ANY MANUFACTURING PROBLEMS, LACK OF EXISTENCE, OR ANY OTHER PROBLEM OUTSIDE OF THE SCOPE OF PRODUCT PRODUCTION, WHICH MAY DELAY DELIVERY UP TO A MAXIMUM OF 7 WORKING DAYS.

REMEMBER THAT WE WORK WITH ARTISAN PRODUCTS FROM SMALL PRODUCERS, THEREBY OCCASIONAL DELAYS MAY OCCUR FOR THE ABOVE REASONS.

RETURNS

At gourmetnoir.com we expect our customers to be an active part of our quality assurance department, providing feedback on the appearance, taste, delivery and overall satisfaction of consuming our products, thereby if for any reason you are unhappy with the quality of our products and/or delivery service to your destination we will gladly assist you in order to solve these deficiencies.

* If your order arrives in bad conditions, say; breakage, damage and/or missing products please contact us within the first 24 hours if possible, and we will pick up, replace and send you back these products at no cost. ** In such cases it is, however, necessary to have these damaged products available, for us to collect.

In accordance with article 68 of the Royal Legislative Decree 1/2007 of November 16th, the Client is entitled to the right of returning an order within fourteen days of its receipt, assuming the client himself covers the amount of the return expenses.

Only returns of products that meet the following requirements will be accepted:

– The order must be returned with all its products, with its original packaging and its original seal without breakage, as well as with all its accessories and in perfect condition.

– Returns of products that do not come in their original packaging will not be accepted unless they are defective due to some type of defect during shipment or simply due to wrong product delivery. In this case, gourmetnoir.com will pay the cost of returning the product and sending you back a new product as soon as possible.

The procedure to return a product starts with an e-mail to [email protected], or by phone to + 34 633403669 or at our contact page, specifying the order details, your identification, reasons for the return, and in the case of being defective, a photo of the product as it arrived. After you send us this e-mail or notification we will answer you in the shortest possible time. If all the requirements are fulfilled, we will proceed to the refund of the amount of the order, except shipping costs, in accordance with the payment method that you used in the purchase, or instead we will proceed with the free shipping of a new order according to the process that we finally decide by mutual agreement, once the previous order or product has been returned. The return must be done using the same box which gourmetnoir.com sent you, or in a similar format which guarantees a return in perfect conditions. A copy of the delivery note within the package must be included indicating the reasons for the return.

If the reasons for return are extraneous to gourmetnoir.com, e.g. if the merchandise is in perfect condition but still want to return it, you must send the product in its original packaging and in perfect condition. The costs of the return will NOT be borne by gourmetnoir.com.

GOURMETNOIR.COM SHALL NOT BE LIABLE FOR THE EXPENSES RESULTING FROM THOSE REFUNDS THAT ARE MADE WITHOUT RESPECTING THE STEPS ESTABLISHED IN THIS PROCEDURE OR THAT HAVE BEEN PERFORMED WITHOUT JUSTIFICATION.

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